Terms & Conditions

1. Agreement to Terms

By accessing and using Cosmo Suite's services, including our web development, digital marketing, and consulting services, you agree to be bound by these Terms and Conditions. These terms govern your use of our services and website.

2. Services

Core Services

We offer the following core services:

  • Custom Web Development
    • Full-stack web applications
    • Progressive Web Apps (PWA)
    • API development and integration
  • E-commerce Solutions
    • Custom e-commerce platforms
    • Payment gateway integration
    • Inventory management systems
  • Digital Marketing
    • SEO optimization
    • Content marketing
    • Social media management

3. Intellectual Property Rights

All deliverables, including custom code, designs, and digital assets created by Cosmo Suite, remain our property until full payment is received. Upon payment:

  • You receive a non-exclusive license to use the deliverables
  • Custom code becomes your property
  • Third-party assets remain subject to their respective licenses

4. Project Delivery

We commit to delivering projects according to agreed-upon timelines. However:

  • Timely delivery depends on client cooperation and feedback
  • Delays in client responses may affect project timelines
  • Major scope changes may require timeline adjustments

5. Payment Terms

Our payment terms include:

  • 50% upfront payment for new projects
  • Remaining payment upon project completion
  • Monthly/annual fees for ongoing services
  • Late payments may incur additional charges

6. Client Responsibilities

Clients are responsible for:

  • Providing necessary content and assets
  • Timely feedback and approvals
  • Ensuring accuracy of provided information
  • Maintaining their own backups of content

7. Limitation of Liability

Cosmo Suite's liability is limited to the amount paid for services. We are not liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Third-party service disruptions
  • Force majeure events

8. Dispute Resolution

In the event of any dispute:

  • Parties will attempt to resolve issues through good-faith negotiations
  • Mediation may be used if direct negotiation fails
  • Arbitration will be the final method of resolution
  • Governing law will be the laws of Maharashtra, India

9. Service Level Agreement

Our service level commitments include:

  • 99.9% uptime guarantee for hosted services
  • 24-hour response time for critical issues
  • Weekly backups and security updates
  • Monthly performance reports